We will post answers to most frequently asked questions here. If you do not find it, please e-mail us or give us a call @1-800-426-0276.
When you just registered on our website as a new customer, you will not see pricing or able to place your order right away. We have to validate your registration. This process may take within minutes or within 1 business day during business hours. Once your account is validated, you will receive an email from us informing you that your account has been activated. If you need immediate access, please give us a call @1-800-426-0276 or 440-224-0013 and we will be able to assist you in the process.
No, we do not have a minimum order. We have a minimum shipping charge of $8.00 or actual shipping charges whichever is greater. For drop ship orders under $75.00, a handling fee of $3.75 applies. The website will also display price discount if you buy in quantity.
You can place your order via our shopping cart or download an order form (adobe reader required). You can also fax it to 440-224-0604 or by telephone at 1-800-426-0276. Our business hours are from 9:00am - 5:00pm (EST) Monday-Friday
Yes! some of our baskets are sold in singles. This is what the numbers in the item number denotes, i.e. the item number SC80-1C . The "S" stands for Shop meaning it has a handle, "C" is for the materials used like cocoa midrib if it is a "W" for willow and so on. The number after the dash (-1) means it comes in 1 piece, if it says (-3) there are 3 pieces to a set or the basket is nested in 3
Sorry, we do not break sets at this time. This is because items in sets would cost as much in freight charges as the singles.
We are a business to business company and we do not collect any taxes on your purchases. We require your vendors license or federal id# for sales tax exemption, that means you, doing business as is to comply with your state's sales tax laws regarding purchases.
If we are shipping to the following states: OHIO & New York,
we are required by law to keep a Sales and Use Tax Blanket Exemption Certificate form or an exempt Use Certificate on file. We cannot ship to you if we do not have these forms. You may fill it out online and mailto:email@example.com
or print and fax it to 440-224-0604.
Expect your order to be shipped in 1 - 2 business days. You will receive an e-mail confirmation with details and tracking information if available. Or you can log-in to your account to check status of your order. Please see our detailed delivery schedule.
The shipping charges obtained from different carrier are estimated. Please note, with the variance in the items that we carry, it is very difficult to calculate shipping charges without packing your order first. An item could be packed inside an item thus incurring the same shipping charge as to shipping the same two items separately. And as always, we look out for our customers best interest. You can opt for Notify before shipping, this way we will hold your shipment and notify you first of the shipping charges before we ship your order.
You can still submit your order and when you checkout, put a note in the comment box to notify you before shipping either by phone or e-mail, this will ensure you will be contacted before we ship your order. Again, it all depends on the size, weight and how it is packed. One thing for sure is we have a minimum shipping charge of $8.00. This means that if the actual shipping is from $1.00-$6.99, you will be charged $8.00. If the actual shipping cost is more than $8.00, then you will be charged the actual shipping cost.
For international orders, please note that only the shipping charges are estimated and there maybe additional customs fees, brokerage, duties, taxes if applicable.
FedEx and UPS both define "residential delivery" as a delivery to a location that is a home or private residence, including businesses operating out of a home which do NOT have an entrance open to the public. Such as Repair or Retail Shop, Dentist or Doctor , Veterinary office , Insurance Agent , a rectory, convent or parsonage. A resident of a multiple-unit dwelling, such as Apartment building, Condominium, College dormitory, Nursing Home. A residence where consignee sells/distributes Avon, Tupperware, or other products using the home as a base.
Any business location converted from a residence where no one lives, any funeral home, prison, firehouse, church, Repair or Retail Shop, Dentist or Doctor, Veterinary office, Insurance Agent, Ranch or farm in a different building are classified as " Commercial "
Yes, the prices you see on our website are wholesale prices. There is a quantity discount displayed if you order certain quantities.
Sorry, we do not do term accounts. We accept
electronic checks( EFT), money order, prepay checks as the method of payment.
If you are planning to purchase in quantities, we do recommend you purchase one item for a sample first to make sure this will work out for your project. (actual shipping charges apply.) We have no minimum order so you may select any item you would like to try.
Yes we drop ship to your customers. All you have to do is make a comment on your Purchase Order that it is a drop shipment. This is what we call blind shipment. Invoices, Packing slips and Shipping labels are marked coming from you and ship directly to your customer. A minimum of $8.00
or Actual shipping charges(whichever is greater) + handling fee of $3.75
applies. The handling fee is waived for orders over $75.00.
No. The products that are pictured with the items are there to hopefully give you a better idea of the size of the basket or container.
Most of the items pictured are sold per piece, unless it is indicated in the description as a set of 3 or set of 2 and so on. Please take a look at this example to help you determine what it all means.